At Junk Same Day, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website (https://junksameday.com) or our junk removal services in Denver, Aurora, Lakewood, Arvada, Thornton, Westminster, Littleton, Parker, and the surrounding Denver metro area.

Information We Collect

  • Contact information — name, phone number, email address, and service address when you request a quote, book a pickup, or contact our team.
  • Service details — photos, item descriptions, and notes you share to help us scope and price your job.
  • Payment details — processed securely through third-party providers; we do not store full credit card numbers on our servers.
  • SMS message content — when you text our number, we retain the message thread so we can provide service, resolve questions, and document the job.
  • Website analytics — IP address, device and browser information, pages visited, and referral source, collected via cookies and analytics tools (Google Analytics, Matomo, PostHog) to improve site performance.

How We Use Your Information

  • To schedule, confirm, and complete junk removal appointments.
  • To provide quotes, pricing, and customer support.
  • To send you service-related communications — booking confirmations, crew arrival notifications, and follow-up about your job.
  • To send occasional service reminders or promotional updates — only if you have opted in, with opt-out always available.
  • To improve our website, services, and customer experience based on aggregate usage data.

SMS / Text Messaging Privacy

This section applies specifically to information collected through our SMS (text messaging) program.

  • We do not sell, rent, share, or transfer your mobile phone number or SMS opt-in information to any third party for marketing or promotional purposes. This includes affiliates, partners, and advertising networks. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
  • SMS consent is collected separately from any other consent on our website. Opting in to receive text messages is not a condition of purchasing any service.
  • Your mobile phone number and message content are used solely to communicate with you about your service request, your booked job, and Junk Same Day operations.
  • You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for help, or contact us at info@junksameday.com.
  • For full SMS program terms — including message frequency, supported carriers, and message-and-data-rates language — see our Terms & Conditions.

Information Sharing

We do not sell or rent your personal information. We share limited data only with trusted service providers that help us operate our business, such as:

  • Payment processors, to handle credit card transactions securely
  • Scheduling and booking software
  • Voice and SMS communication providers — mobile phone numbers and SMS content are never shared with these providers for their own marketing or third-party purposes
  • Email delivery and analytics tools, in aggregate or pseudonymized form where possible

We may also disclose information when required by law, in response to a valid legal request, or to protect the rights, property, or safety of Junk Same Day, our customers, or the public.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to remember preferences, measure traffic, and improve user experience. You can disable cookies in your browser settings; some features of the site may not function as well if you do.

Data Security

We use industry-standard safeguards — encryption in transit (HTTPS), restricted access to customer data, and regular security reviews — to protect your information. No system is perfectly secure, but we work continuously to keep our systems and your data safe.

Your Privacy Rights

You have the right to:

  • Request a copy of the personal information we hold about you
  • Ask us to correct or update inaccurate information
  • Request deletion of your information, subject to legal record-keeping requirements
  • Withdraw consent for marketing communications at any time

To exercise these rights, email info@junksameday.com or call (303) 324-6014. Colorado residents have additional rights under the Colorado Privacy Act (CPA), including the right to opt out of the sale of personal data. Junk Same Day does not sell personal data; you can confirm at the email or phone number above.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. The updated policy will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information:

Last updated: May 4, 2026

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